Product Related Questions

Q: What are the benefits of installing an LED bulb?

A: LEDs emit the same amount of light as traditional incandescent bulbs, but use 80% less energy. LEDs also emit less heat than incandescent bulbs, which also saves on cooling costs.

Q: What is an energy-saving surge protector power trip?

A: Even when some devices such as game consoles, printers or scanners, are switched off they still consume energy when plugged into an outlet. This is known as standby power. Having some of your electronics plugged into an energy-saving surge protector power strip can eliminate most of the energy being wasted from standby power because it cuts off the power to the device when not in use.


Product Order Questions

Q: How long will it take my products to ship?

A: We offer fast turn-around of 7-10 business days to process your order and ship.

Q: What address can I ship my order?

A: Your order may ship to an address that is served by your electric cooperative.

Q: How do I cancel my order?

A: Please contact our customer service department at 855-314-9960 to submit your request.

Q: How do I return products?

A: To best assist you with returning products and properly credit your account, please fill out the form below and return it to

We will then contact you with additional instructions for returning your purchase.

Download the form

Also be sure to review our complete refund policy.


Account Related Questions

Q: Can I purchase these products if I’m not a Co-op member?

A:  No. All products for this site are sold and shipped only to our members in cooperative served locations.